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Exceeding Expectations, Every Step of the Way

The Venue Uptown's event managers, hoteliers and catering staff share one goal: providing an exceptional experience through unique service, incredible value and exquisite presentation. Our clients agree!

From the very first meeting, we knew we chose the right venue for our New Year's Eve wedding. They answered all my questions and helped us through the planning and menu options and keep to our budget. We really felt at home and the staff was so accommodating with all our last-minute requests. The food was perfect! Everything was delivered on time, warm, and very tasty. I also liked that they didn't rush us out at the end of the event and we were able to clean up the next morning. I'm very happy with our experience and would definitely recommend considering them for any type of event.

Nina, bridal client

My group was impressed with the rooms, the staff, the food – everything!

Steve, Knickerbocker Tours

Great choices depending on space needs. It was so easy to work with the staff - they were immediately responsive and flexible and provided expert guidance.


Lovely site and service. My husband and his groomsmen stayed the night before our wedding and were able to move to the suite that was provided for the night of our wedding. I highly recommend and will definitely keep them in mind for any upcoming big events.


The special attention given by the staff assured a wonderful experience. They were professional, courteous and accommodating.

William, Kingston Veterans Association

I did my wedding anniversary party here and I'm so happy, everything was beautiful the place is big and the food delicious, Christine did very hard work for me she very nice and Tim is very nice too ,, I really appreciate Christine work because she did exactly what I wanted, the food was delicious , the service was great the waiters are very nice peoples and professional staff, the room are very clean and nice I spent a couple thousand but I didn't care because I'm happy my party was amazing I remember 100% thank you again.


Please share with your colleagues that this event planner of many years was very impressed last night. From concept to execution, you and your staff aced it, and I walked away with a totally new perspective of Best Western Plus, as well as a very positive one for the newly launched Venue Uptown.   No detail was overlooked, and I well know the effort in making such an event “appear” to run smoothly to your guests, despite the occasional hiccup (minor or major) that will always happen behind the scenes. If they did happen, it was not apparent last night, and the evening appeared to run flawlessly—so, good show! Yes, The Venue is on my list of “first go-to” places for upcoming event needs.  Again, bravo to you all.

David, Center for Spectrum Services

All I had to do was show up ready!  I would recommend this venue 100 times over. All I had to take care of was myself and the flowers and they covered everything else down to mailing out our marriage license. You'll not regret picking this venue!